Last updated: August 2026
No Refunds
All BizHub28 membership fees, listing fees, carousel placements and advertising packages are non-refundable. Once a payment has been processed and your placement or listing has gone live, the service is considered delivered and no refund will be issued.
Why we do not offer refunds
Our packages reserve a limited advertising position on the BizHub28 platform for a fixed period. Once that position is allocated to you it is withheld from other businesses for the duration of your term, which is why fees cannot be refunded or transferred.
Cancellations
You may cancel a recurring subscription at any time. Cancelling stops all future billing. It does not refund the current billing period, and your placement will remain active until the end of the period you have already paid for.
Billing errors
If you have been charged in error, charged more than once for the same service, or charged after cancelling, contact us and we will investigate and correct any genuine billing error.
Contact
For any billing query, please reach us through the Contact Us page.
Cancelling a membership
You can cancel a monthly membership at any time from your account. The product runs to the end of the period you have paid for and then stops. We do not refund part of a month.
If a zone is released
Territory memberships (Gold, Platinum, Diamond) can be released for missed enquiries, poor service after a warning, or a failed payment — the rules are set out in the Membership Terms.
Where a zone is released, the current month is not refunded. The zone returns to sale immediately.
If we get it wrong
If you are charged in error, charged twice, or charged after cancelling, tell us and we will refund it. That is a mistake on our side and we will fix it.
If you believe a zone was released unfairly, reply to the notice within 7 days and we will review it. Where we find we were wrong, the zone is restored at no extra cost.